Return & Refund Policy

Return & Refund Policy – Tavom Electric LLP

At Tavom Electric LLP, we strive to ensure customer satisfaction by delivering high-quality electrical safety equipment and testing instruments. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

Eligibility for Returns

  • You may request a return under the following conditions:
  • The product received is damaged, defective, or not functioning properly
  • The product delivered is incorrect or different from what was ordered
  • The product is missing parts or accessories
👉 To be eligible for a return:
  • The request must be raised within 48 hours of delivery
  • The product must be unused, in original condition, and with all packaging intact
  • Proof such as images or videos may be required

Non-Returnable Items

  • The following items are generally not eligible for return:
  • Products that have been used, installed, or damaged by the customer
  • Items returned without original packaging or accessories
  • Customized or special-order products
  • Clearance or discounted items (unless defective)

Return Process

To initiate a return:
  • Contact our support team with your order details
  • Share images/videos of the issue
  • Once approved, we will arrange pickup or guide you for return shipping
👉 Returns will only be accepted after approval from our team.

Refund Policy

  • Refunds will be processed only after inspection and verification of the returned product
  • Once approved, the refund will be issued to the original payment method
  • Refund processing time: 5–7 business days

Replacement Policy

  • If the product is defective or incorrect, we may offer a replacement instead of a refund
  • Replacement is subject to product availability

Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once the order is shipped, cancellation requests will not be accepted

Shipping Charges for Returns

  • If the return is due to our error (wrong/damaged product), we will bear the shipping cost
  • For other cases, return shipping charges may be applicable
Important Notes
  • Tavom Electric LLP reserves the right to reject returns that do not meet the above conditions
  • All decisions regarding returns and refunds will be final after verification